Absolutely disgusting. No compassion. Only interested in money. My dogs health had deteriorated and it was decided she needed to be put to sleep. We entered the vets in Hengrove and was greeted by a young girl who said go to St Francis Suite and a vet will be with you shortly. Before the vet even came and saw us another person came in with the card machine and said before the procedure we need to take the payment. No sympathy or compassion for what was happening. A card was literally thrust at us showing us the price for the caskets etc., then we were asked if we would like a card and paw print and that there would be a further charge for this. Unbelievable, we already had paw prints but how someone could be asking for money and extras at a time that is distressing doesn’t comprehend. We have always used this vet, from the moment it first opened. We have lost three family dogs due to ill health or age. Previously, we have been shown compassion, just asked nicely if we wanted dog cremated and advised they would contact later for payment which was always made. We would the receive the casket with a card and pawprint. A few days later we received the call to say the ashes were ready for collection. When we came to collect we were greeted by a young girl who went to fetch these, thrust the box into my hand and said sorry for your loss without any meaning or compassion. I am appalled by the service received and have already registered my remaining dog at a vet my sister in law used as she received far more compassion at the loss of one of her dogs. I have used this vets since it first opened many years ago but I can assure anyone that the service and care is not what it was, my pets are one of the family, not for money grabbing organisations. They need to have more training on how to handle the situation and review their policies.
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