Took our cat in who is insured. They told us we needed to come up with 1,000 to have a couple of teeth extracted. Gave her gland a squeeze (2 minutes) and some loxicom and we then waited at reception for 10 mins for a cab. At no time did they ask for money. We arrived home and after a week the threatening letters came in saying we owe 41.95 and that if we don't pay it the price will go up with interest. Then despite my partner telling them TWICE we would pay the 41.95 at the end of the month when we are paid they proceeded to send 3 more letters and up'd the price to 46gbp. Warned them that this wasn't necessary and that they needed to apologise to my partner and they ignored it so here we are warning people about our experience with this place. We are now going to a different vets on principal. It was their whole attitude and rudeness which has put us off. Very unprofessional. Very cold. If this review is removed, it will be placed on other review sites including Google and a vid for TikTok too. These people had a chance to put things right and they chose not to apologise and send another letter instead even though we keep telling them we will pay the 41.95 at the end of the month. Now their rating is even lower and poorer than before. Bravo.
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