22nd of January...worst day of our lives. Our beloved Loki had to be euthanized due to his lymphoma becoming severe and making him suffer. Unimaginable pain we are still going through we never experienced this level of pain...but to make things worse this vet made it worse!!! On the middle of saying him good bye to our baby the staff in the back laughing their heads iff vwey loud, how inconsiderate! They veey wwll new the there are pwople in the next rooms saying their goodbye's and then just to make thing even worse you have option to get fur and paw print in his memory of him before cremation but we wanted only the fur as we had his paw print. Now listen to these irresponsible people. They posted to us the fur (why makes no sense as we had to pick up the ashes anyway or just called us to pick up). Few days after the 22nd I get a leaflet from Royal mail that I have to pay a fee because the sender didn't pay this. Now I am not expecting any parcel so got me wondering what is this. My husband had a feeling it might be from the vet, so I call them and they say yes they posted it and sorry the stamp must fel off but if I pay and is the fur I can get the postage refunded (1.50£) but I am like font care of the money I want my baby s fur. So I payed it two days later should been received but nothing. Called the vet again cause this leaflet had no tracking just a reference that cannot be tracked. They explain that I have to call royal mail and have as is nothing they can do...oh and funny thing they don't put on the letter parcel a return address in case. Like how the he'll you are so irresponsible to deal with such a high sentimental value to an already grieving people with such less care. I ended up paying again for that fee, called royal mail find out they couldn't track that reference either so I walked in and said that the letter is been out since the 4th and after the second time paying the fee should received it on the 6th still nothing. The vets response was after I told to receptionist to tell the vets mamagee they are so irresponsible to make a complaint as if no things won't change. So I am here now complaining but mostly telling u guys don't choose this vet I was never fully happy with then but I am not a complaining person but this is hard and they just made our pain worse. Looks like our babies fur is lost in the mail with no return address and will never get it. Shame on u PETVET this is not they way treating such sensible matter!!!!
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