Whilst I cannot fault the food, our recent experience was both embarrassing and handled extremely poorly by the staff and subsequently by the regional manager when we raised concerns.If you are old school like me, I like to tip and reward good service, but take exception to an automatic assumption that 12.5% for service is added to every bill, irrespective of the service received. It is not a nice feeling to ask for the charge to be removed, so you can choose what you would like to leave.We were accused of not paying, when we had, we also had asked the restaurant to hold a takeaway as we were going to the cinema, only to return and they had thrown it away. Bearing in mind this was our property, bought and paid for, no effort was made to replace it, either at the time or subsequently following our complaint to head office. I have given the restaurant 2 opportunities to offer to replace our food that they disposed of and they failed to take the initiative. Much as the food is superb, we will not be returning to a restaurant that chooses to treat it's customers in this way.
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Visit our restaurants around the UK. Pho offers healthy, Vietnamese street food. You can choose from a delicious phở soup, spring rolls, fresh salads and tasty desserts. Explore our menu and see that many of the dishes are gluten free, dairy free or ve...
