Recently a family member went to POTBELLY to purchase 6 SUBS and 3 orders of SOUP at 8:00 P.M. Firstly, they were not met with a friendly greeting. (maybe because of time of day?). Secondly, when given the SUB order, they immediately responded with a smart remark and displayed resistance in filling the order. Family member response was. "YOU are open until 9:00. RIGHT?"Staff then began to fill order. Three SUBS were to have GIARDINIERA ON SUB and THREE with GIARDINIERA on the SIDE.ORDER filled and handed to family. Upon examination of order, all sandwiches were soaked in. GIARDINIERA and carelessly assembled. After calling shop because of error, MANAGER argued with family and rudely stated he was exaggerating and lied about what occured at the shop. Apparently this establishment needs additional MANAGER TRAINING as well as STAFF TRAINING in the area of Respect and Courtesy to the customer. I will never return to this location and will make sure that all family and friends go elsewhere where they will be appreciated. There was never any reference to possibly make amends for this occurrence LOCATION. 6243. E STATE ST. ROCKFORD IL. 61108
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