I would like to comment on what I feel is some of the worst customer concern and retention by a store manager I have ever been involved with. Ok so I ordered 3 Original Chicken Salad sandwiches all the exact same way, everything , no mayo or mustard. After arriving home it was discovered that 1 was made correct while the other two literally only had Chicken Salad on bread. (I want to add that this wasn't the first time a wrong order came from Frankfort). So after a quick phone call to the manager she said I would have my name on a list to get the sandwiches in the future. Ok I am wanting to eat now so I went in immediately. I am hungry now and that's why I ordered the sandwich today, not later. I even brought the bad ones with me to give them to the store. I have no use for them , they are made wrong. While the new sandwiches are being made, I asked a new girl if I could at least have a shake for compensation of having to come back to the store on a Saturday night, when I wanted to be home watching the Blackhawks game eating my sandwich. She said she would ask the manager and to my surprise the manager refused me a free shake. So I guess she feels that these new sandwiches are my compensation? HEY YOU MADE THEM WRONG and I had to come back and waste my time withe this B.S. again ! Its not like you gave me money back. My wife was a corporate manager for Wendy's back in the day, she said this is a ridiculous way for a customer to be treated. To think that my aggravation and time is not worth a Pot Bellies milk shake?I will NEVER and I mean NEVER eat at this company again if I don't hear from corporate on this. I contacted them as well. There is plenty of other good sandwich shops around that I don't have to spend my money here. Again I want to be clear, I forgive the gal who made the mistakes with the sandwiches, $hit happens as they say. However the arrogance of the manger to think that she gave me equal compensation for my aggravation is beyond words. Adios Potbellies !!!!
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