Review Time
Disappointing Experience at Preto Queensway – Not Worth the Hype or the PriceWe visited Preto Queensway on Saturday as a group of mums with our children, celebrating Eid. Unfortunately, the experience was quite disappointing from start to finish.Firstly, the service was extremely slow. Despite it being a rodízio-style restaurant, we weren’t able to try all the meats, which defeats the purpose of going to such a place. The food was also not something that can reasonably be enjoyed within a short time. To our surprise, we were approached by a waitress who told us to speed up and leave because the table was booked for someone else. The way this was communicated was quite rude and unprofessional, especially given the occasion we were celebrating.On top of that, the bill was confusing and inaccurate. I ended up being charged for items I didn’t even have. Thankfully, I checked the bill carefully and raised the issue before my friend paid, but it created unnecessary stress and confusion.For the price we paid, the quality of service and overall experience were simply not worth it. Sadly, we left feeling rushed, unwelcome, and disappointed. I will not be returning and wouldn’t recommend this location to others, especially for group celebrations.
We visited the Colchester Preto as a party of six and what a poor experience. The food was not great. We seemed to wait for ever to get the food and when we did get it, we seemed to have the scraps. They served the other end of the resteraunt first and by the time they got to us there was the worst bits left. The steak was so rare it could have got up and walked. We asked for it to be well done when they come round again and we never saw them again. Turn the card over when you want more they said before we started. That worked when we first started but then we didn't see anyone again. All okay if you just want to eat a sausage. Never again.
I have been in multiple Brazilian restaurants across the globe (Rodizio being one of my favourite chains). Now I thought Preto would be at least similar. Boy was I wrong. The salad bar and first bit of beef were still ok. What followed afterwards was not a pleasant experience. The lamb was mutton (at least tasted like mutton), chicken seriously over cooked and ultra dry, atmosphere wise it felt like they wanted us out as quickly as possible. Hence going there again is an absolute no go.
Awful food one star and that's being generous.Salad bar was not chilled and a lot of salad left out under hot lights.Service was awful so slow and staff not intrested in their customers.Meats we're cold and undercooked and not very good quality.Bread was so stale and hard even birds wouldn't eat it.This was the queensway branch don't bother go burger king up the road much better.Would highly not recommend don't go there plenty of better establishments on the street.Very very expensive as well can of coke £2.80 can buy a crate for a £5.
went to preto islington. I ve been to about 20 rodizios over 30 years in various towns and countrys. Spain. Brazil.argentina. USA. london various ones . Glasgow. this is by far the worst one i have ever been to. Had lunch mini rodizio and they plonked a plate of meat in front of me with about 5 bits of meat 2 small chicken wings a small sausage and a bit of beef and lamb. Not even the spit that makes it the experience. Utter rubbish . do yourself a favour and avoid these charlatans . Please avoid at all costs (the standard con of a service charge in london that i notice used to be confined to the west end and has now infected other parts of london as well) it was my birthday and they ruined it
We had food poisoning at this resultant ! BE AWARE !!!!!!Honestly I am surprised that this restaurant have many positive reviews ! It’s very Cheap place , cheap decoration , cheap food ingredient , expensive bill £32.50 per adult without any drinks , be prepared to pay 12% service charge which is illegal in the UK , they don’t inform you about that before you set down ! Do not pay the service charge in UK no such service charge just say you won’t pay it and they will remove ir . Very salty meat be aware again the add too much salt if you have blood pressure then you will die at this restaurant for sure . The food itself is over salted! You just eat salt with meat 🍖. Good luck guys and I will never again enter this place . I am Londoner and I just wasted my money today , we went home we got Diarrhea and vomiting all night , I contacted the restaurant by email since one week no response , I disputed on the payment and they never response, and I just lost £90.45 for nothing was awful experience. Take my ward you will regret if you enter this place
We viewed the menu outside and were welcomed in by I believe the manager. We decided to eat here and were seated. The food was fresh and we enjoyed our meal, but asked for the service charge to be removed which was 12.5% ontop of our £69.00 bill. The manager explained the charge goes to the staff, but removed it as we asked. He then told our server we had asked for the service charge to be removed and pointed at our table. They both then looked over at us odd. After that we were given our bill and he walked off. Not even a thank you for coming, when previously he had been super attentive. I think that was very rude and unprofessional. We will NOT be returning or advising others to, after the trying to make us uncomfy for not wanting to pay the service charge.
Went in to dine at 3.30 - happily served us but failed to mention they were about to take the whole lunch buffet away and bring out the evening buffet, which we weren't to eat!! The service was poor, with the waiter constantly coming to our table whilst we were trying to talk. Had to ask them to refill all of the empty options on offer, which they weren't happy about - but we had paid for the buffet! Terrible service and then they had the audacity to take a £12 tip without asking our permission, which we would have never given for the poor service. The steak was so chewy, i couldn't swallow it. Drinks were overpriced. Last time we eat here.
I wanted to share some feedback about my recent visit to your restaurant. Unfortunately, my experience was not up to expectations. 1. **Food Quality**: The quality of the food was disappointing. It lacked flavor and was quite bland, which made the meal less enjoyable. 2. **Customer Service**: The customer service was also below par. The staff seemed unengaged, and the service felt slow and inattentive.I hope this feedback helps in improving the experience for future customers. Thank you for taking the time to consider my comments.
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