Update: ProMerchant leadership reached out to me several times and worked through the issue with us. They also provided a rate reduction and other compensatory measures. I'm upgrading my review to three stars for their follow-up. Original review: Customer service is the downfall of this company. We had our card processing system deactivated without warning, rendering us unable to process payments and make money! After being shuttled around on the phone for several hours, we were told that the reason for the deactivation was a compliance issue and that we had to talk to the violations department, which can only be reached by email. Customer service could/would not tell us what the issue was. Incidentally, are system IS PCI compliant and shows as being compliant on their portal! We aren't aware of any issues whatsoever. It's now day three and no word from the "violations department". I would 100% steer clear.
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ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
