I was glad to hear that I was not the only person being ignored by ProMerchant. I have to say I experienced the same Customer Service in the beginning. My rep from ProMerchant was very accommodating but now every time I call her, it goes straight to her voicemail. I’ve left messages for over two months for her to call and there’s no response. I’ve even tried someone else’s extension and they’re not calling back. Even BBB has tried to contact them to help assist with this problem and they can’t get through. I don’t know what’s going on with ProMerchant, but they have left me high and dry but they continue to charge me fees, if you are considering going through Merchant, I do not recommend!
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ProMerchant offers credit card processing solutions and merchant accounts to businesses of all sizes. We are payment processing experts and offer two money saving transparent pricing plans for merchants to choose from.
