I bought a heating pad from them a couple of years ago and when it broke, they replaced it without a problem. Now I called again because I got another iPad and it broke again and they took a long while to answer the email. Then they kept repeating emails with the same repeated copy and paste message to try for me to fix the pad, even though I replied to their email explaining that their copy paste solution didn’t work, and I also send them a proof of purchase and they still, didn’t they still said that they couldn’t open the link. I sent the link to different people and it works perfectly fine so they just wanna make up excuses not to replace the pad and they have an awful customer service. I won’t be buying from them any more.
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Pure Enrichment provides various lines of products all aimed to enhance one’s self and one’s everyday life. From aromatherapy and relaxation to cosmetic care and purification systems, all our products are meticulously crafted to meet the highest design and quality standards.
All Pure Enrichment products are backed by industry-leading warranties.
