Review Time
The customer service team at Pure Enrichment are the most responsive I've ever contacted. I had an auto essential oil diffuser that didn't work and they replaced it right away. Their emails are friendly and supportive! I wish all companies were as helpful as they are!
My daughter gave me the Pure Enrichment XXL heating pad which I had been using for a couple of years with no problems. I use it daily in the winter at my back while sitting to keep me warm. I washed it according to instructions for the first time and it no longer worked after washing. I contacted the company basically to vent since I did not have a receipt. (The heating pad is warranted for 5 years). They replaced it anyway! I don't remember the last time I met with such incredible customer service, but clearly, they care about their customers. As a result of this experience I would not hesitate to purchase their products. Next time though, I'll settle for spot cleaning. ;)
Humidifier bought it after a few months of operation( I have another one that was bought at the same time...still working). I note a few failures in this product line on the reviews, but humidifiers can be sensitive to whatever water you have. Unfortunately, water is getting harder and harder so something to look into regarding your water hardness/corrosiveness. I registered the product for the warranty but didn't save the receipt (but Costco did!). Anyway, warranty service excellent and they are sending me a replacement! Highly recommend this company!!
Pure Enrichment I have had 4 of their dehumudifiers and the always broke 1-2 months after the one year warranty. The last one I bought in 2022 and it died 2023 so I complained to them and they replaced it. It worked for 13 months and like clockwork died. I emailed them because it had died and I saw the new one came with a 5 year warranty.Thanks toTrustPilot.com Pureenrichment took care of mewith replacement unitThank you Pure Enrichment
I purchased their sleep sound machine through a third party seller. In the box was a sheet indicated they have award winning customer service and will do whatever it takes to make their customers happy. Wrong? Complete lie! When I told them the product didn’t work and was very difficult to use and will have the opposite affect than they claim they said we can’t help you because I bought their product through a third party. Who cares where it was purchased? It’s still their product! Stay far away due to poor customer service. Not even close to award winning.
I purchased a battery powered heat wrap from a reseller on eBay that was advertised new still in box but they didn't include the battery making the unit useless. I can't find one to buy so I contacted pure enrichment to buy one. Without an original bill of sale they won't sell me one. It's ridiculous!
This heating pad is wonderful! I had no idea what a step up this is from my old heating pad. I have had several neck aches but could never get my old heating pad around my neck properly; it usually slipped off when I moved. The heating pad stays put nicely with the belt. The cord is long enough that I can move from my chair to my computer, which is another plus for me. Very happy with my purchase.
I bought a heating pad from them a couple of years ago and when it broke, they replaced it without a problem. Now I called again because I got another iPad and it broke again and they took a long while to answer the email. Then they kept repeating emails with the same repeated copy and paste message to try for me to fix the pad, even though I replied to their email explaining that their copy paste solution didn’t work, and I also send them a proof of purchase and they still, didn’t they still said that they couldn’t open the link. I sent the link to different people and it works perfectly fine so they just wanna make up excuses not to replace the pad and they have an awful customer service. I won’t be buying from them any more.
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Pure Enrichment provides various lines of products all aimed to enhance one’s self and one’s everyday life. From aromatherapy and relaxation to cosmetic care and purification systems, all our products are meticulously crafted to meet the highest design and quality standards.
All Pure Enrichment products are backed by industry-leading warranties.
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