Went to pype hayes today Friday the 5th of September 2025 after a phone call this morning explained that my partners dog was shaking his head told by receptionist to bring him up at 2.45pm arrived at pype hayes to be called through by laura pardron vega she looked down our dogs ears and said nothing is wrong seem to be in a rush I asked for a second opinion spoke to a vet at pype hayes called callum laddell weird how straight away he found his ear cannals to be swollen more on one side than the other at this point I thought what would have happened if I never asked for a second opinion would this have got worse? Callum showed me down my dogs ears and i could see they were swollen right side more than left i was then told I would be receiving a charge of just over 50 pound not bothered about the charge we love animals but why pay for their mistake, upon standing in the reception I started to wonder how many other animals/ family had this happened too its sick would rather line their pockets than care about an animal this should not happen im sure when they studied to be a vet just like doctors they have an oath. Then asked reception to speak to manager only to be told she isn't in will be in on Monday but I can speak to the head nurse complaints need to im my opinion go through to practice manager it's their job I will be going through my local news to highlight all the wrong doings by this practice when did it get to the point tell you what when we go into work today lets rush appointments not look properly and lets get what ever money we can even though I was informed by the reception if I wasnt happy with what laura pardron vega had done or lets day couldn't be bothered too them I wouldn't have to pay the consultation this is truly disgusting you should hang your heads in shame if it wasn't for callum laddel we would still be in total darkness as to what is wrong with our dog/ part of our family people if you do one thing when you read this review avoid avoid avoid pype hayes vets at all costs remember our furry friends can't speak to say what's wrong so we go to a so called trusted vets for an honest and proper diagnosis only to be lied lied lied to its truthfully sickening wonder how many more people/ clients have been treated this was england are ment to be a nation of animal lovers well I can tell you a vet that isn't hand in your notice have a hard look in the mirror and I hope your happy with your self's
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