My 10 year old dog has been going there all his life. From day one they play a game of keeping you spending money on things that dont work before they find out what's wrong. Over £1000 before they do an intolerance test that shows straight away what's wrong. They fit a titanium staple in his knee. 1 week later it broke. But no faulty staple and apparently no faulty fitting. But it still broke. 3 operations and over £5000 for the dog to still limp. But not their fault! Now he has skin problems. And they prescribe an antibiotic that doesn't work and was not agreed. Breeching the contract and forcing me to take them to a small claims court for money back. They also decided to send me a letter telling me to go elsewhere after I complained about their negligence and incompetence. If it was down to me I would never have used them as they are like bad mechanics. Try this, try that and we will charge you for not knowing what is wrong. If i do a job and it doesn't work how can I charge you for it not working? But they do! And then have the nerve to moan when you complain. It's a shame it's not their money they waste. They would soon find out what the problem was.
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