Edit: I had to get my bank involved with a chargeback claim to get my money back. They're truly a bad company. Avoid at all costs!I bought a reduit uni together with one skinpod and one hairpod. The device itself is terrible and I doubt that it does anything to your skin, but to make matters worse it doesn't even work at all with the hairpod, nothing comes out. I emailed customer service to ask for a return 8 days ago, and they replied with a one liner: that they're going to look into it. And then nothing, complete silence. I send another email 3 days ago and again no reply. I feel that they're trying to stall me until the 30 days return window elapses so that they can deny the return. This whole thing feels like a scam.
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