I’ve been using Mitchum deodorant for years and it’s always been a great product. Unfortunately I bought one of the bad batch and had itchy uncomfortable red blotches in both arm pits for days. I thought it was an infection but then read it was a known problem. I emailed the company as advised on their website.I had a really quick reply to say they’d send me vouchers for the value of the product and a feedback form. There was no apology or compensation for the discomfort and inconvenience.After 2 weeks I received a £3.50 voucher and a letter posted from America. The letter says, ‘we are indeed sorry to learn of the experience you attribute to Mitchum x3 Women roll on, but we are glad to have the opportunity to assist you’. This was a known product failure yet Revlon put this down to me ‘attributing’ this to their product. This isn’t any form of apology and I’d have thought an international company might be more concerned about their reputation and want to apologise.They also say, ‘it is our goal to market the highest quality products possible and to satisfy the personal care needs of our consumers. Thank you for taking the time to inform us of your observations. Please be assured your comments have been forwarded to the appropriate personnel.As a gesture of goodwill we are enclosing a voucher for your use’.I don’t think refunding the cost of the product is a gesture of goodwill and am really disappointed that Revlon treat their customers this way. I won’t be buying Revlon or Mitchum products again.
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