Review Time
You upgraded packaging for your Age Defying makeup a product I have purchased for many years but you also changed the colour & called it the same “natural beige” imagine my disappointment when I found it a lot darker & couldn’t use the product. I just can’t un why you would do that
Absolutely appalling customer service. After using Mitchum deodorant faithfully for the last 30-odd years, I had two months of extreme pain - burns & rashes - following an apparent “change in the production process”. I’ve submitted an online form for Mitchum, but haven’t even had the courtesy of a reply. I’ve commented on their social media, but again, nothing.I will never use any Revlon products again. Never. Imagine a product leaving you with chemical burns only for the company to be so uncaring.
I was one of the women badly burnt by Revlons Mitchum faulty Roll On deodorant. Despite detailing the scarring (with pictures), and explaining the intense pain and weeping and scabbing caused under my armpits by their product they simply sent me a stock letter of apology. They sent me two vouchers for further Revlon products totalling £7. One for £3.50 was 'for my inconvenience' to use their words which is insulting to say the least. I had sleepless nights and had to take medication to try to deal with the pain from their product.Appalled by their complete lack of care and response considering what their product did to me. Shocked that a major brand would behave this way. I would give a no star rating if I could. I would never trust any Revlon product again if this is how they respond when they give someone chemical burns.
I’ve been using Mitchum deodorant for years and it’s always been a great product. Unfortunately I bought one of the bad batch and had itchy uncomfortable red blotches in both arm pits for days. I thought it was an infection but then read it was a known problem. I emailed the company as advised on their website.I had a really quick reply to say they’d send me vouchers for the value of the product and a feedback form. There was no apology or compensation for the discomfort and inconvenience.After 2 weeks I received a £3.50 voucher and a letter posted from America. The letter says, ‘we are indeed sorry to learn of the experience you attribute to Mitchum x3 Women roll on, but we are glad to have the opportunity to assist you’. This was a known product failure yet Revlon put this down to me ‘attributing’ this to their product. This isn’t any form of apology and I’d have thought an international company might be more concerned about their reputation and want to apologise.They also say, ‘it is our goal to market the highest quality products possible and to satisfy the personal care needs of our consumers. Thank you for taking the time to inform us of your observations. Please be assured your comments have been forwarded to the appropriate personnel.As a gesture of goodwill we are enclosing a voucher for your use’.I don’t think refunding the cost of the product is a gesture of goodwill and am really disappointed that Revlon treat their customers this way. I won’t be buying Revlon or Mitchum products again.
Mitchum deodorant has caused a rash , followed by extremely painful sore arm pits that lasted quite a long time . As a company Revlon have handled the situation badly and as a result I would not trust their products again - I would suggest you try another brand - ther are plenty of others to choose from.
My son has used Mitchum roll on deodorant for years. He used a new bottle and within hours felt pain that during the night kept waking him. By the morning he had red/purple burns under both armpits. Saw a pharmacist who prescribed cream. Burns are still healing. Contacted Revlon via their preferred method of complaint and he has received no reply. We have no idea what caused the burns which may have helped the medical professionals treat it and if they will scar.
I have underarm skin irritation from a recognised rogue batch of Mitchum deodorant. Wanted to share evidence of my purchase and experience with Mitchum customer services but they may as well be on another planet in terms of accessibility. I'll keep trying!!!
I had reaction to the deodorant, 7 emails later and promises of refund , I've had nothing and now they don't even acknowledge There supposedly customer contact email acomplete sham.....Its a disgrace of how to treat customers ..Definitely will not be buying their products ...They do not deserve customer s...
I would give Revlon 0 stars if l could.This is regarding Mitchum deoderant. The roll on I bought (not in the listed batch numbers) caused a nasty raction under my arms.This has caused me a lot of stress. I contacted Mitchum, and after two weeks I receved a pathtic copy paste reply, with atrocious grammar. The affected batches have not even been recalled, and are still on the shelves. Save yourself the pain, and don't risk using it.
i have used mitchum deodorant for years however, recently was once of the people to get chemical burns from their 'bad batch'. They have not recalled the product even though they were aware of the issue.They claim just a change in manufacturing rather than ingredients which seems like misinformation. I had red raw armpits and burns for weeks. When contacted they took 3 weeks to reply, in spite of a 723 promise on their website. All i was offered was vouchers 'as a gesture of goodwill' Not good enough, especially when these are still on the shelves and can burn other people . I will not be using the vouchers as i do not want to go through that pain again, Disgusted
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