Extremely disappointed with my experience. I placed an online order from Rosa’s Thai through Uber Eats, and they sent me the completely wrong order. When I contacted the restaurant, they told me that because it was through Uber Eats, they couldn’t resend the correct food and that I should contact Uber instead.Then Uber Eats support said they couldn’t help because the order was already marked as delivered. I had to submit a support ticket, upload photos, and now they’re saying it could take up to six days to resolve.In the meantime, I’m out of money and out of food — nothing to eat and no help from either side. Absolutely unacceptable. Both Rosa’s Thai and Uber Eats should take responsibility when a customer receives the wrong order. Really poor service all around.
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Born in the East. Raised in the East End.
