Absolutely appalling customer service!‼️I ordered we an Alpine White car part and when it arrived it was brown...The part that I ordered was in such terrible condition that I had to refuse the delivery. I was told that it “needs a polish”, which the advisor whom I spoke with suggested I should pay for myself. I of course was not happy to have to pay for additional fee to clean a product that I had already purchased, especially when the description stated (falsely) that it was in “good condition”. I just asked for a refund instead of going through the hassle, and however the representative agreed to polish it and send it back to me. 2 weeks later and still hadn’t heard anything back! I had to chase multiple times for an update just told that “it’s only been 2 weeks love” or that “we decided to close on Friday for bank holiday”🙃Again, I asked for a refund as I did not want to deal with the stress anymore. No surprise that the representative whom I spoke to over the phone was again very rude and hostile. 1 minute later I received a call from the owner who said “he’d overheard the call and noticed the agent was very short”, so I proceeded to explain the situation, but he kept cutting me off and making matters worse he had the audacity to say “well we can’t please everyone”. I would not recommend that you waste your money buying parts from this company. Incredibly rude and not worth it!
Claim your business profile now and gain access to all features and respond to customer reviews.
