Review Time
Booked my car in a few months ago for a service there knowledge was outstanding on my BMW and the cost was very reasonable I’ve booked my car back in today for it’s MOT lovely friendly service I’ve recommended to family & friends with BMW & Mini
I cannot recommend RTB Spares BMW and Mini Specialistsb highly enough. All the staff are friendly, professional and go the extra mile to help you all they can. I would personally like to thank Lee and Matt for all their help and advice regarding my car, had a perfect respray on my wing plus other repairs to the car. Do not hesitate to contact this company you will certainly be satisfied by the service you receive from all the team. All your hard work and efforts are definately appreciated by myself thanks so much for making my experience so smooth
Absolutely first class service, was recommended by a friend, ordered a part, within 10mins DHL texted me to say "part is on it's way" part arrived in less than 24hrs, been looking for this part for a while, now fitted and a happy bunny now, will definitely use and recommend.
Absolutely appalling customer service!‼️I ordered we an Alpine White car part and when it arrived it was brown...The part that I ordered was in such terrible condition that I had to refuse the delivery. I was told that it “needs a polish”, which the advisor whom I spoke with suggested I should pay for myself. I of course was not happy to have to pay for additional fee to clean a product that I had already purchased, especially when the description stated (falsely) that it was in “good condition”. I just asked for a refund instead of going through the hassle, and however the representative agreed to polish it and send it back to me. 2 weeks later and still hadn’t heard anything back! I had to chase multiple times for an update just told that “it’s only been 2 weeks love” or that “we decided to close on Friday for bank holiday”🙃Again, I asked for a refund as I did not want to deal with the stress anymore. No surprise that the representative whom I spoke to over the phone was again very rude and hostile. 1 minute later I received a call from the owner who said “he’d overheard the call and noticed the agent was very short”, so I proceeded to explain the situation, but he kept cutting me off and making matters worse he had the audacity to say “well we can’t please everyone”. I would not recommend that you waste your money buying parts from this company. Incredibly rude and not worth it!
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