I ordered and paid for a chair several weeks ago and my main complaint for this company is a lack of communication which causes trust issues for me. To begin with the sale showed that it was still pending for a few weeks. I emailed the store owner and it was not until I complained to Ruby Lane and threatened to cancel my order that I got a reply. They did send an email the day they shipped the chair asking for a telephone number. I replied with my number. The tracking code number they sent me does not work so I have been unable to track the shipment. I have emailed the company twice asking for information but have had no reply. I was in Guatemala when they shipped the chair and now I'm afraid I may have missed the delivery. I don't know how to reach out to the shipping company for information without the correct shipping number. I've never had problems like this when buying online. I have purchased from ebay, Cherish, Etsy and Ruby Lane in the past.
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