If I could give negative stars I would. Helen, who is supposedly the owner was the most unprofessional woman I have ever met. When her company made multiple mistakes, and I pointed them out (lost furniture that was to be delivered to the container), she got upset, said she would not be shipping my furniture and hung up on me. She was holding hostage my $20K worth of belongings and my deposit, let alone I had to figure out how to get my belongings and ship them overseas. My contract explicitly stated they would take inventory of the products. The first shipment from Wayfair they did take inventory, sent pictures of the product to confirm it was correct. When it came to Pottery Barn, they did not do this. I requested the packing slip and pictures. They did neither. They sent the list I had sent, and I shared that was not the packing slip and I didn't see any pictures. There was a missing chandelier and a dresser that was sent that was not even close to what I had ordered, so I am out of $1500 and a white dresser when all of the other furniture is a soft black. Helen agreed to one price for storage, and changed the amount in the end. It was my fault that I did not get it in writing, I initially trusted her, that was my mistake. She tried to charge twice for transporting, and I was able to make them take that off of the bill. They purposely do not take credit cards so you are unable to dispute the charges, this should have been the red flag that kept me away from them!She was very pleasant in the beginning until she was held responsible for the work. I wish this woman and her company would have taken as much time with the work that I hired them to do, as she is taking responding to a complaint. DO NOT HIRE!!! IT WAS A NIGHTMARE!
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Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States.
With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession.
We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad.
We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges.
Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping.
Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau.
Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote. See more
