Review Time
Absolutely flawless moving experience from start to finish. First, the level of organization and detail put into prepping for the move was outstanding. This made moving day very smooth. All of my furniture was carefully wrapped and loaded properly. The team was very careful and precise when loading and moving items into the container. They were very patient with us. The moving crew all worked very well together. Overall a great experience and highly recommend Ruby International.
Well, true to form, Ruby continues to shirk responsibility, to distort facts, and to renege on any of the few useful "solutions" it proposed. Unfortunately, as a result, I must reiterate that the company is to be avoided at all costs. I am left having paid top dollar for recklessly and incompetently packed and transported high value items which also are cherished family heirlooms. I will be reporting my experience with this company to consumer protection agencies and other relevant public entities. Something is deeply wrong with this company and its personnel. I have moved across this globe numerous times and NEVER experienced such incompetence and outright refusal to even attempt to make things right.
A very disappointing experience and future customers beware.We arranged our family move from the US to the UK with Ruby International and have been extremely disappointed with their service. We were threatened into paying unjustified costs, without providing any evidence of the additional fees. At best they have been incompetent, at worse liars. This is my second attempt to post this review as my first was removed without explanation.
We have used Ruby Moves twice, most recently to ship door-to-door furniture, books and household goods from Berkeley CA to Burgundy, France. Helen and Ayal were readily available by phone for the many occasions when we had questions or needed clear explanations. We were informed by e-mail or telephone about every scheduled event and everything happened according to schedule. The two men who arrived to pack up our personal belongings were punctual, efficient, courteous and furthermore, when we unpacked our things in France, we saw everything had been carefully packed for shipment. In France, the two men were also punctual, courteous and efficient in getting 65 boxes and items of furniture up a hill and a flight of stairs. We can't imagine a more top-notch moving company. Thank you Ruby International!
Emelie Shany my agent for freight consignment I have nothing but praise for this girl as she handled a difficult freight issue to Australia with the greatest of ease Emelie has gone above and beyond what I think are her normal duties.Covering Quotes, Customs, Duties, Labelling Emelie remained in contact with a steady stream of updates throughout the process Emilie has been prompt with her response and solutions Highly recommend rubymoved.com for any one’s needs and Emelie as your agent Regards Alan the Ozzie
Helen, with Rubymoves, was my coordinator and she was fantastic. Over the phone we went over all the box dimensions and furniture descriptions and how to prepare for the movers. She placed all the info into the system and told me what else I had room for. When the moving team came to my house they carefully wrapped all the parts to my mahogany Sleigh Bed, and packed all the boxes into a crate in less than 1 hour. The men were kind, professional, polite, and very understanding of my situation. Thank you Rubymoves for such a great Team to help me deploy!
I wasn't familiar with RubyMoves/Ruby International, but after getting several estimates, my company chose them to handle the relocation of our household from southern Italy to southern Oklahoma after long-term overseas employment. From first contact, there was great communication -- they kept me informed at every step and responded quickly (sometimes after hours!) to any questions I had. They provided me with everything I needed to know, and told me exactly what info they needed from me. I complicated the import/export procedures by including some dutiable stuff in the shipment, and they even made that easy for me; they sent me the necessary forms and customs clearance was quickly and professionally handled.Their affiliates in Italy and their crew here in the States were all hard-working and efficient. Our things were packed well and delivered in the same condition in which they were shipped. Unloading was done quickly and while we didn't want much unpacked or assembled, that little bit was done perfectly in accordance with our wishes. The final item -- our car -- was unloaded at the end of our driveway this morning, shiny and ready to drive.As someone who hates moving, I must say that Ruby International's professional door-to-door service made it a fairly painless experience!
If I could give negative stars I would. Helen, who is supposedly the owner was the most unprofessional woman I have ever met. When her company made multiple mistakes, and I pointed them out (lost furniture that was to be delivered to the container), she got upset, said she would not be shipping my furniture and hung up on me. She was holding hostage my $20K worth of belongings and my deposit, let alone I had to figure out how to get my belongings and ship them overseas. My contract explicitly stated they would take inventory of the products. The first shipment from Wayfair they did take inventory, sent pictures of the product to confirm it was correct. When it came to Pottery Barn, they did not do this. I requested the packing slip and pictures. They did neither. They sent the list I had sent, and I shared that was not the packing slip and I didn't see any pictures. There was a missing chandelier and a dresser that was sent that was not even close to what I had ordered, so I am out of $1500 and a white dresser when all of the other furniture is a soft black. Helen agreed to one price for storage, and changed the amount in the end. It was my fault that I did not get it in writing, I initially trusted her, that was my mistake. She tried to charge twice for transporting, and I was able to make them take that off of the bill. They purposely do not take credit cards so you are unable to dispute the charges, this should have been the red flag that kept me away from them!She was very pleasant in the beginning until she was held responsible for the work. I wish this woman and her company would have taken as much time with the work that I hired them to do, as she is taking responding to a complaint. DO NOT HIRE!!! IT WAS A NIGHTMARE!
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Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States.
With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession.
We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad.
We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges.
Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping.
Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau.
Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote. See more
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