I am very disappointed with the service I received from this company. I contacted them about sending 2 boxes to Mendoza Argentina. The rep that i contacted informed me that they do send boxes door to door to Argentina. I got the boxes packed and everything went smooth up till the time they pick them up. Before they picked them up I this inquire if I had to pay any fees or taxes because I am not an Argentinian citizen. I was informed that once the boxes got the Argentina they will call me so I can pay the fees. When the boxes got to Argentina, the people form FedEx came to my families home and informed them that I had to pay 126 dollars and 1440 pesos, which I said I wouldn't mind paying. The problem was that the boxes where in the airport in Buenos Aires. I contacted the company Ruby International to inform them of this and they told me I needed to hire a courier to take the boxes to Mendoza, which is more than 8 hours away from Buenos Aires. I asked them for help in this matter and they just gave me a couple of number to courier companies and one of them told me it will cost me 2000 dollars to do this and the other said its not worth it to call Ruby Internationals and have them request my boxes be returned to me. As of today I have been emailing Ruby international and I have gotten no response or any call back. They have been ignoring my emails. This was a couple of months ago. They are irresponsible and do not want to help clients when there is a problem. I don't know what to do, I lost 400 dollars that I pay them plus all the items I sent to my family This happened in January of 2023. I had submitted this review before but they called me and said that if I remove the review that they will help me which they didnt. this company is a scam
Claim your business profile now and gain access to all features and respond to customer reviews.
Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States.
With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession.
We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad.
We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges.
Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping.
Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau.
Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote. See more
