We’ve been dealing with Samsara for over 19 months, and this has been one of the most frustrating business experiences we’ve ever had. They can care less about you as a client once they have signed you.We paid faithfully for months, even while three of our devices remained nonfunctional and support ignored repeated requests for help. No luck calling them and trying to get real assistance. When we finally stopped paying to get someone’s attention, Samsara suspended our access, then tried to charge us for the same suspended period and claim we violated the contract.In reality, they violated their own agreement by failing to provide working equipment, timely support, or basic communication. We have emails, call logs, and records showing over twenty different representatives, each contradicting the last. Every new rep starts from zero, introduces new “facts,” and buries the issue in confusion.Even now, after 19 months of documentation, they cannot provide a single clear, itemized ledger proving what they say we owe. Their explanations change weekly. One rep says we aren’t being charged for suspension time; the next sends documentation that proves we are.We’ve spent well over a year trying to resolve this in good faith. What we’ve learned is simple: Samsara’s customer support is a rotating wall of excuses. If you rely on accuracy, accountability, good customer service, working equipment, and transparency in your fleet operations, look elsewhere.
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