Long time customer. System works good but customer service lacks and our account rep lied to us. We were in the process of looking for a buyer and I point blank asked our account rep in an email exchange if we sold the business could we cancel without any further financial obligation to complete contract term. Account rep said yes, no problem. Sold business and can’t get them to honor our request to cancel contracts. Now “legal” team says only if business is bankrupt. No way to speak with anyone in support/CS departments or the legal team. Only email. Horrible experience and based on my experience I do not recommend them at all. They’re too big and don’t care about their customers. Account reps are on a revolving door there. They’re very communicative until you sign the contract. Then good luck getting help.
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