As a company that relies on dependable services to support our operations, Samsara has completely let us down. They abruptly removed essential features we had been using for years, giving us only two weeks' notice. Their explanation? These features were provided “in error.” For a business like ours, this level of unreliability is unacceptable and disruptive.When we attempted to cancel due to the loss of these critical features, we were told that we didn’t provide the required 30 days’ notice. How could we have done that when Samsara didn’t inform us in advance of the changes? Their policies are clearly designed to trap customers while allowing Samsara to make sudden, one-sided decisions with no accountability.We reached out to their customer service, but the responses offered no real solutions. Instead, they repeated rigid policies that ignored the fact that Samsara’s actions had fundamentally changed the value of the service we signed up for.Our business needs partners we can rely on, and Samsara has proven they are not one of them. If you’re a company considering Samsara, be warned: they prioritize profits over customer satisfaction, make arbitrary changes, and hold you to policies that don’t work both ways. We cannot recommend them to any business seeking fairness and reliability.
Claim your business profile now and gain access to all features and respond to customer reviews.
