Spoke with a representative named Abel and had THE WORST experience. He has the worst costumer service, he wouldn’t let me finish any statements. I was trying to create an account for a property I purchased and he wanted me to pay the outstanding balance left behind by the last owners. I’m not responsible for paying someone else’s use of electricity and he would not understand that. Eventually he ended the call without even helping me get no where near to a resolution. Edison has to do a better job at screening their candidates before placing them in positions that will make the company look bad. I can give him the benefit of the doubt and maybe the call failed. But there was no call back which makes me believe that he did not want to assist me or provide any other resources to me. If he was unhappy with our conversation he could’ve easily transferred the call to someone else.
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