www.sce.com

1.3
1.3 Based on 41 reviews

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Average Rating

1.3

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5

41 Reviews

5 Star
5%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
90%

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Marvelous Marv
They doubled my home and business bill

They doubled my home and business bill, then they make sure their website cant render a bill, They talk about a 13% increase but that is not supported by the billing. They talk about investment, but they are just tapping their customers. The dividend should be cut to finance their investment.

1
Date of experience: Oct 10, 2025
Hammerknack
So Cal Edison gets it right

I want to commend So Cal Edison for having the good sense to cancel a planned outage,#0008004344845 on 8/07/2025. the temperature of 105F was potentially dangerous to the Bixby Knolls residents affected. Keep up the good decisions.Mark A Heckman 562 9849848

5
Date of experience: Aug 07, 2025
Alejandro Corredera
Worst Utilities in LA-Ventura

As a property Manager I can confidently say this is the worst Utilities company in the LA/Ventura Area. They completely block any communication with customers, their phone lines will keep you in an endless loop of recordings, send you over to unexisting web services, and just completely block you from any human contact within the company. Been trying to start services for over a month now. Just horrible.

1
Date of experience: Jun 25, 2025
ryan plank
Power was off 7 times today

*** update Power was off 7 times today. Been here 14 years with their power anomilies...blowing up stuff but they only pay for cheap stuff. Mean while they help retail blowing up millions of dollars of stuff they don't cover. Low volt...high volts ... power completely off. Real bad company overcharging too

1
Date of experience: Jun 19, 2025
Xi Qing
The worst phone service

The phone call customer service is the worst.- No "other" option to connect you directly to the center.- When I picked "upgrade panel" option, it directed me to other department.- When I got directed to the other department, the lady was extremely rude and said she will forward me to the correct department, but instead, she just directed me to a bot.

1
Date of experience: Jun 03, 2025
A customer
Report them to California public utility commission

If you have issues, report them to the California public utility commission. That is the only way I’ve found to be able to get them to do anything. My bills were messed up for more than a year but they wouldn’t do any of the things they said they would do to address it until I reported them. Within 48 hours of reporting them, the issue was resolved.

1
Date of experience: May 03, 2025
lyra aquino
very reasonable prices and simple to…

very reasonable prices and simple to use, I have received some credits that have helped with bills so I didn't need to pay as much. Only downside is that there have been some fairly regular power outages but they have been resolved quickly and during times when I have often been asleep and isolated to certain areas as best as possible

4
Date of experience: Apr 06, 2025
Carolina Hernandez
Costumer Service (Abel)

Spoke with a representative named Abel and had THE WORST experience. He has the worst costumer service, he wouldn’t let me finish any statements. I was trying to create an account for a property I purchased and he wanted me to pay the outstanding balance left behind by the last owners. I’m not responsible for paying someone else’s use of electricity and he would not understand that. Eventually he ended the call without even helping me get no where near to a resolution. Edison has to do a better job at screening their candidates before placing them in positions that will make the company look bad. I can give him the benefit of the doubt and maybe the call failed. But there was no call back which makes me believe that he did not want to assist me or provide any other resources to me. If he was unhappy with our conversation he could’ve easily transferred the call to someone else.

1
Date of experience: Mar 27, 2025
Louise
Wanted to discuss my bill that was…

Wanted to discuss my bill that was supposed to be on a savings plan but apparently jumped out of plan and a higher rate. The hold time on a Friday early afternoon said it would be 31-60 minutes.How ridiculous is that as apparently SCE doesn't have enough employees. Have never had this problem with SCG but always with SCE.

1
Date of experience: Mar 21, 2025
Ste
The complete lack of transparency gives…

The complete lack of transparency gives one the sense that SCE has no accountability other than to give the minimum response when power is off. PSPS shutoffs did not exist en mass until PSEG was sued some 6 or 7 years ago for starting the Camp fire in Northern CA. Prior to the Camp fire the PSPS shutoffs were primarily in very rural areas. But now, thanks to the lawsuits and gutless management, every time there is a gust of wind the SCE management seemingly wants to shut it all down...but they feel our pain. BS. How about they turn off their homes and businesses every time they decide to shut off a home or business? Perhaps that would give them a first hand sense of how annoying, inconvenient and, for the most part, unnecessary PSPS shutoffs are. The problem becomes a "cry wolf" syndrome where folks will not believe it when they claim there is an emergency when there really is an emergency. Dumb and dumber at a minimum. Also, it should be noted that the power lines were upgraded recently (like 1 or 2 years ago) to prevent wind driven damage. They shut off the power for that too. So why is the power off if the lines are reinforced against wind? Makes no sense, they do not explain it and, frankly, folks are desperate to find alternatives to SCE and any other utility that acts this arrogantly toward its customers.

1
Date of experience: Jan 24, 2025

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