I needed advice and support on rehoming my lovely dog due to behaviour issues. I was upset and crying. I phoned the helpline for advice and support. The man that answered the phone was horrible his manner was sharp and he even said I don't know what advice you are looking for. He said all the shelters were full and ended the call. He sounded as if I was being a pest. He made what is a horrible experience 20 times worse. I have just called dogs trust and they were brilliant the exact opposite.
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