Horrible customer service and poor follow-through. Expensive (parts, labor, and service). We have been without monitoring service for over a month after a technician installed a new detector and left the house with system not working. Talked to several representatives over the past month to try to get the issue resolved (calls initiated by me). I would expect a security company to have a some kind of sense of urgency to resolve a monitoring issue for its customers. When I asked to pause our account or be reimbursed for the time we have been without monitoring service, I was told "we don't do that". That was all I needed to cancel our account. Our contract was prepaid and they won't refund for the rest of the contract even though we cancelled due to unsatisfactory customer service. Definitely do not recommend.
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We've built Select Security around the promise we've made to the communities where we live and work. A promise to protect our customers, neighbors, and families from harm by providing them with effective and affordable security and life safety solutions.
In each of our offices, from our Lancaster, PA headquarters to our many branch offices, we've created teams of dedicated individuals who stand ready to share their knowledge with those we serve. Every department, from Customer Care to Human Resources, is focused on making sure our customers' needs are always our first priority.
We believe through providing our services, we are helping to create stronger, and safer, communities.See more
