I last used SendOwl in 2020, when there was a free plan. I logged in today and was asked to provide a bank card to verify my identity, which I did.I was then automatically placed on a 'Starter' plan at $39 without my consent. I’m sure their terms and conditions cover this somewhere, but on the page it clearly appears that entering your card details is only for identity verification—not to subscribe.I can now see a pending charge of £27.70 on my account. I have closed my account and requested a refund. This is not a way to do business. If your product is good enough, you do not need to deceive your customers into subscriptions.
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SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.
