Review Time
SendOwl is dramatically more expensive than comparable fulfilment tools – our plan was up to 3'000% of what we'd pay with a competitor solution. Upon contacting support, we were instead offered a per-order custom plan that would have increased the cost by factor 10 (so 30'000% higher than competitors).SendOwl’s pricing feels completely detached from the actual value it provides, especially if you don't use features like file hosting or checkout. It's unfortunate that there’s no more suitable plan for businesses that only need simple license-key delivery.On top of that, it's not possible to cancel the subscription in the account panel. The "close account" button only displays a discount offer, while actually closing the account requires emailing support. The account-closure process feels openly hostile to users.
I last used SendOwl in 2020, when there was a free plan. I logged in today and was asked to provide a bank card to verify my identity, which I did.I was then automatically placed on a 'Starter' plan at $39 without my consent. I’m sure their terms and conditions cover this somewhere, but on the page it clearly appears that entering your card details is only for identity verification—not to subscribe.I can now see a pending charge of £27.70 on my account. I have closed my account and requested a refund. This is not a way to do business. If your product is good enough, you do not need to deceive your customers into subscriptions.
I signed up believing I was only getting a free trial, but I was unexpectedly charged $33 for a one-month subscription free trial without my consent. The checkout process was unclear, and I had no intention of paying for a full subscription.Customer support has been unresponsive or slow to resolve the issue, making this feel like a scam. I strongly advise others to avoid this service unless you are prepared to risk unauthorized charges.
I'm another dissatisfied customer with the price increase. Pricing went from ~$30 per month to almost $1,000 per month with no tangible product improvementsJust a tragedy how they've treated their customer base. I'm looking into e-junkie and Gumroad as alternatives nowEdit: They added my long-requested feature request of locking Excels. I'm satisfied and will pay up
The recent price increase is crazy. I've been with SendOwl for over 10 years and they went from from $15 per month to $87 with hardly any notice. They have promised to add value, but so far there have been no new developments, infact, their portal has become slow and clunky and the reports now often fail to load. I'm going back to ejunkie for $7 per month.
Are they out of their minds??????I have been a long time user for years , until since a few months I have been starting to notice that I didn’t got any money from my sales anymore. When I checked what was going on now, I saw that sendowl has charged me instead of 9 euro a month 90(!!!!) euro a month??? 900% increase? Who in their sane mind at sendowl thought that was a great idea???That’s even more than what I actually earn from selling a few digital licenses.. To be really honest I never saw any communication about this. Absolutely insane. But to be honest What is more insane and the thing that really bothers me, is that apparently a company like this can just charge this from your credit card without any given notice. Obvious to say I did cancel it immediately, and going to charge back these amounts. Let’s see how far this will get.
I've been a loyal SendOwl user for years and used to appreciate the simplicity and reliability of the platform. But the recent price increase is not only unjustified – it's outrageous.Everyone should cancel – my recommendation. This is a scam.
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SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.
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