I Was on a BASIC plan before. I should have been charged $19.99. Then they changed and put me on some other plan for $87 that did not exist before. This is totally wrong!! I want my refund and I will look elsewhere. Who does business like this?? I only had 8 products that I needed linked to forward to my youtube playlist. $87. No thank you!!! RESPONSE FOLLOW UP: Correction to your response:You stated that you gave two months’ notice about pricing changes — but I received your vague “important updates” email on March 24th, and the change took effect April 24th — exactly 30 days, not two months. Nowhere in that subject line did it state that pricing would change. That kind of bait-and-switch communication is exactly why customers are leaving.I only had 8 products and no downloads — and you put me in an $87 tier without warning or relevance to my actual usage. I’ve already closed my account and will not be returning.Update:In their March 24th email titled “Important Updates about your SendOwl account,” there was no clear mention in the subject line—or in the visible body text—that pricing would be drastically changing. Instead, it was buried in vague bullet points with links that had to be clicked through to even discover the real changes.This kind of communication is misleading at best and dishonest at worst. Many of us never saw a direct notice of pricing changes, just vague language about “realigning pricing models” hidden in long marketing blurbs. Now they’re retroactively updating replies to reviews and scrubbing past statements, trying to save face.The damage is done. I deleted my account and won’t be back.
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