My review is of the Stafford branch. My cat developed sudden limping with one of the hind legs and was seen by the vet on an emergency appointment who diagnosed a physical injury. There was no history of trauma and no physical signs of injury, albeit the limb was a bit tender. The clinical notes do not show that the vet examined the paw for a pulse or check the temperature of the limb, which may have indicated a more sinister condition such as a developing clot, and if the correct medication had been prescribed by the vet at that appointment then just maybe the clot could have been dissolved and my cat not have a full blown thrombus which eventually led to it's death. The director of the practice, in retrospect, did admit that a clot could have been present at the time of the emergency presentation.I sought the help of VCMS who mediated between myself and the practice, I was offered a refund by the practice of the emergency fee, however I declined because I would have had to sign a gagging order preventing me naming the practice and to post a review online. I feel the vet in question is lacking experience and should have provided a more thorough examination. Unfortunately in the UK a poorly performing can continue practising because the Royal College of Veterinary Surgeons (RCVS) cannot investigate cases of negligence, only serious professional misconduct. However, there are currently on-going recommendations to parliament for future veterinary legislation to encourage a change in the scope of the RCVS powers and the regulation of veterinary professionals to both update the legislation and align it with other regulators, such as medical and dental.
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Farm animal, equine and small animal practice. Provides details of services offered, surgery locations, opening hours and staff profiles. [Staffordshire]
