www.shiresvets.com

Terrible

Terrible. Booked two puppy’s in for their first injection they didn’t ask and charged me for both puppies for all 4 injections. 2 nd injections where booked in for the 1st of October only to be told when I rang them on the 29 th of September it was the 10 th of October rang today to clarify the time only to be told it was to late now they’d have to start again but took no responsibility of their mistake Infact the receptionist was quite rude and condescending

Date of experience: Oct 10, 2025

Stone vets would never use again

Date of experience: Feb 07, 2025

On the 10/01/2025 we had to take my…

On the 10/01/2025 we had to take my springer spaniel CHASE to shires in stone. What an amazing service they gave us. Chase had been having fits since April 2024 but on the 9th January 2025 chase had a cluster of fits he was really sick to the extent I had to make the decision to have Chase put to sleep they met us as we pulled up the vet examined my baby outside he was almost dead anyway I would recommend this surgery to anyone at all. Thank you to everyone who looked after my chase and gave us an amazing service. I can’t thank you enough Mrs Dorea Banks

Date of experience: Jan 10, 2025

Misdiagnosis

My review is of the Stafford branch. My cat developed sudden limping with one of the hind legs and was seen by the vet on an emergency appointment who diagnosed a physical injury. There was no history of trauma and no physical signs of injury, albeit the limb was a bit tender. The clinical notes do not show that the vet examined the paw for a pulse or check the temperature of the limb, which may have indicated a more sinister condition such as a developing clot, and if the correct medication had been prescribed by the vet at that appointment then just maybe the clot could have been dissolved and my cat not have a full blown thrombus which eventually led to it's death. The director of the practice, in retrospect, did admit that a clot could have been present at the time of the emergency presentation.I sought the help of VCMS who mediated between myself and the practice, I was offered a refund by the practice of the emergency fee, however I declined because I would have had to sign a gagging order preventing me naming the practice and to post a review online. I feel the vet in question is lacking experience and should have provided a more thorough examination. Unfortunately in the UK a poorly performing can continue practising because the Royal College of Veterinary Surgeons (RCVS) cannot investigate cases of negligence, only serious professional misconduct. However, there are currently on-going recommendations to parliament for future veterinary legislation to encourage a change in the scope of the RCVS powers and the regulation of veterinary professionals to both update the legislation and align it with other regulators, such as medical and dental.

Date of experience: May 29, 2024

Dead dog

Frenchie went to be spayed Fri 16th Dec and was dead the next day. She had excessive salivation through the night was restless and had a bout of diarrhoea. We were told the first incision for the operation was in the wrong place and she went hypothermic during the operation. We were told to give metacam and as soon as the i removed the plastic syringe from her mouth she fitted. We scooped her up on finishing the fit. Then because the vets we used in Stafford were shut because it was a Saturday we drove to Stone to the branch that was open. She stopped breathing on route. My son attempting cpr in the car. We asked to be compensated for the operation, the cremation and urn and the value of her. We got the operation fee back yesterday in April.

Date of experience: Dec 17, 2022

Lovely vets, they genuinely care for the animals!

I’ve been going to this vets for years now, my most recent dog had to have eye surgery when she was a puppy and the vet who treated her was Garrant and he was brilliant. He took the time to show me images in a book to explain the exact procedure. My dog is very nervous around people and everyone is great with her. Definitely recommend this vets to others.

Date of experience: Oct 03, 2022