Beware: ShrubHub operates more like a bait-and-switch than a reputable business. They do not honor their guarantee, even when clearly in violation of their own terms. I spent nearly $700 on a ShrubHub design package in Aug 2025. Despite providing clear instructions about my yard’s difficult topography, the need for a retaining wall, and restrictions from a city walking path/easement, the designs I received completely ignored them. Not only was my yard magically flat, but the design had a gazebo and plantings on the city easement! The design was completely unusable. I immediately requested a refund (well within their advertised 30-day guarantee). However, after multiple emails, I’ve only received vague replies and no refund. I’ve filed a BBB complaint and a fraud claim with my bank.
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