I ordered a Rosie the Riveter Rose bush but received a climbing rose with really huge rosehips that someone just attached a Rosie the Riveter tag to. I am a youtuber with a number of roses in my garden so I knew the rose bush they sent was not what I initially ordered...I Never received a tracking number after reaching out twice about that (with no response) the plant arrives at my door but its not a Rosie the Riveter, I email them with my complaint which they ignored initially then I threatened to report them to the BBB and all of a sudden they start responding to every email I send only not with a refund or even trying to correct the problem by sending me the rose that I paid 150+ dollars they ask for photos which I sent just for them to tell me they are investigating (meanwhile the plant is dying) shrubhubs customer service is pitiful, the item purchased also pitiful and not to mention WRONG, PPL DO NOT DO BUSINESS with this company they are the absolute WORST! But I blame myself I only looked through the reviews on shrubhubs website which are clearly sorted through by them, leaving nothing but a handful of positive reviews. Unless you just have $$$ to throw away stay as far as you possibly can from shrubhub. They are a total scam!
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