Backyard design was not worth the money paid, $250 promotional pricing. The consultation over the phone was awkward— I couldn’t tell if the designer I was speaking to understood my goals by the time we got off the phone; I didn’t feel like she was listening well or had the information I’d already populated into the website in front of her. She was asking me questions that I’d answered on the website, so it felt like she was unprepared for the call. Ultimately, as I’d worried, several quirks of my yard that I’d described on the phone (including a slope) were not accounted for/incorporated in the design. The design took two weeks to produce, and by then, I only had two weeks left to request changes. The design didn’t seem like a very creative use of the space; it wasn’t a bad design, but I could have developed it with a contractor just as easily and for free. Revisions to the design took one week each and it seemed like I could only change small things— different plants or different pavers, but not a completely new concept. I was hoping that using shrubhub would do one of two things for me: 1. I would get to see my preferred aesthetic, as depicted in the inspiration photos I’d uploaded to the dashboard for the designer, applied to my own yard, OR2. I would get a perfect layout for my yard for the hardscaping, garden beds, and existing plants that is ideal for the shape and slope of the yard (in this case I could just work with the contractor to get the aesthetic right in choosing materials) But neither of these ended up being true. The designer did not seem to utilize my inspiration photos for the aesthetics/materials AND I am not thrilled with use of space the designer came up with either. Midway through, I had a new designer, and he was very nice and accommodating, but by then, we were already working from a design that was pretty far off-track and I was over it.
Claim your business profile now and gain access to all features and respond to customer reviews.
