After our initial meeting, it took weeks to hear back from my designer. The initial rendering appeared to have been generated by AI, or someone who didn't review the numerous photos I uploaded. I decided to not proceed with the revision process knowing how slow the response time would be, hence I requested a refund. They took weeks to respond to my refund request and ultimately said I was outside the refund period. Only proceed with Shrubhub if you're willing to be held hostage to their slow design process.
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