I purchased some product from Skin Etc, but wanted to return them because purchased the wrong one by mistake. I called and left messages 3 times, wrote 3 emails with details such as order #s, my contact, but never heard back from them. Their voice message was not like that of a normal business operation, but just a regular non-professional voice message. I kept calling over two months, and one day they finally took the call. The lady who answered said she was the owner of the company, and that she had been out for a while for a surgery, and because they are a very small company run only by her and a couple of other staff, she could not reply. . She said she will find out if I can return the product, and DEFINITELY call me back. She DID NOT. When I called again, she said all cosmetic products cannot be returned. I was extremely disappointed that she did not call back after all the ignoring and excuses she made about being off sick. If she were the owner, she should have known when I called that the product could not be returned.
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DDF, Peter Thomas Roth, Revision, Tweezerman, Freeze 24/7, Obagi, Jane Iredale, Cellex-C, Neova, Kinerase, SkinCeuticals, Replenix, Topix, NeoStrata, MD Forte, Exuviance, ProCyte, ScarGuard, Tricomin, Appearex, Mederma, AFIRM, Complex Cu3, AquaSante, Form...
