Review Time
EXCELLENT customer service! I’m a new customer living in Hawaii. They offered a product I use at a better price than Amazon (Tizo3), so I tried to order enough to get free shipping. However, the website wouldn’t accept my Hawaii address for free shipping, so I called their customer service. An actual person (not a robot voice) answered after just a few rings and worked out the shipping so I paid the same rate as continental US customers. The customer service agent couldn’t have been more pleasant and efficient. My package just arrived, and not only did I receive what I ordered, but they added some free samples. I will be a Skin Etc customer forever!
Order a cream from them and my order was cancelled a couple days later with no notification. I tried calling them and emailing them to understand why it was cancelled....no response. What everyone else says it's true, they have a number but never answer the phone. They have an email, but never tend to it. Just take your business elsewhere. I'm definitely a bit scared that they can have my credit card # still on file.
Horrible experience. Jane Iredale bag arrived with the faux leather peeling and stuck to the plastic wrap. Eyeshadow smelled bad and was broken. I tried MULTIPLE times to contact company, but their mailbox is full and they do not reply to any of the emails. BUYER BEWARE!
If I could give them a zero I would. You can’t get in touch with anyone via phone. My email was ignored until I told them I would dispute it with my credit card. Then they got back to me with this long list of reasons why you might not get a refund. I’ll never buy from them again. Terrible company.😡
Don't buy from this company! I placed an order and the shipment never came. I called the phone number several times and left messages and no one ever called me back. I then sent an email and finally, someone responded. I told them I never got my order and they said they had it and it had been refused and sent back to them. They refunded my order minus $10 and refused to resend the package and told me to place another order. The package never came to my house and I never refused it! I think UPS must have taken it to the wrong address. I'm out $10 and never got my products and they never tried to make it right. HORRIBLE CUSTOMER SERVICE! I won't buy from them again.
I bought cream on 5.4.20 from Skin-Etc today 7.29.20 and they never came. I try to call no one answers the phone, and the voicemail box is full. I send email about my order.This was answer We don’t know it’s still in transit to you. Its all ready 3 month I will never use them again. Be beware of them....Skin-Etc
We have been buying from Skin-Etc for the last 6 months since summer time, and they have always given us the best prices for Le Mieux O2 Calming Gel, we have bought over 20 bottles or more from them since that time. However, the latest shipment they did not send the correct bottle in a batch ($18 value lost). They don't answer a voicemail or emails... We are now thinking twice about this website, and may have to just buy from Amazon now. Very sad.
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DDF, Peter Thomas Roth, Revision, Tweezerman, Freeze 24/7, Obagi, Jane Iredale, Cellex-C, Neova, Kinerase, SkinCeuticals, Replenix, Topix, NeoStrata, MD Forte, Exuviance, ProCyte, ScarGuard, Tricomin, Appearex, Mederma, AFIRM, Complex Cu3, AquaSante, Form...
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