It is unfortunate that the quality of these boots is poor, as the gel inserts (laminitis) do help the horse. Purchased a pair of boots from Soft Ride, directly and had an issue with the stitching that holds the fabric to the sole of the boot. It started to unravel in one of the boots. It was an obvious defect in the construction. Sent pictures of the boot to Soft Ride (and further indicated that we had discarded the packing slip which accompanied the boots) and they said they were not able to locate the order we placed to honor the return. Sent the order information (and credit card information) to them and then they did not get back to us (ghosted the issue). Sent several emails to follow-up on the issue and got no response. Although they claim to warrant their boots, if there is an issue brought to their attention, they do not honor the warrantee. Sub-standard customer service in that they do not acknowledge or respond to issues with their product. DONT' WASTE YOUR MONEY to chance not having an issue with the product.
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Equine Comfort Boots, gel orthotics and ice spa boots are designed for unparalled comfort and protection for your horse.