Well, I have no product. FedEx shipped my son’s very expensive football helmet to the wrong address - not your fault. After MUCH headache on my end dealing with FedEx, I found out it was being returned to you - again not your fault. I communicated all of this to you, got incredibly kind responses that sounded like when my helmet made its way back to you, you’d be getting it back to me. The last communication I received was “let me talk you our shipping person to see what we can do for you” and I was asked which shipping company I’d like to use when it did come back. A few days later I was getting a notification about a refund going through with no communication about my order being now cancelled. Once again, the burden fell on me to figure out what was happening with this order because I was not communicated with. I responded on the same email thread that previously said it would be coming back to me, to ask what was happening. The response was short and direct - yes, your order is cancelled and you’re getting a refund. You can repurchase the helmet if you want. No thanks. I needed this football helmet for my son who was already actively playing football. I paid for expedited shipping to ensure he got it in time for his first game. The shipping issues were out of your hand. The lack of communication about cancelling an order for no reason, and then putting the burden back on the customer to repurchase the product is bad on your part.
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