I am very disappointed in Steve's Blinds & Wallpaper's customer service! Last Feb. 2021 I wanted to order a pair of wooden shutters but I wanted them unfinished so I could have my contractor custom stain & finish them for me. The agent wanted to send me a sample before placing my order. After weeks, I did not receive them. I called 2 different times and was told they had been shipped yet I never got them. I finally went ahead and ordered them without seeing the sample as I wanted to complete my renovation.After weeks I finally received the shutters but the manufacturer reversed the measurements & were unusable. I was finally able to get them to compensate me for all the trouble and wanted time. Weeks & weeks passed and I called for the status. I was told the manufacturer had shipped them and gave me the date. Yet, no shutters! Finally I received the 2nd order. The frames were not the ones I ordered but they confirmed that they were the ones on the order. Obviously even though I gave the agent the frame choice I wanted (he even emailed me a photo to confirm that it was the frame I wanted,) he ordered the incorrect frame & I did not know until I received them so I was stuck with them.When I finally received the shutters, my contractor stained, finished, and installed them. Once installed, the louvers were obviously crooked! I called for the 3rd time & sent photos. When I eventually received the THIRD set, I asked to be compensated for my cost to pay my contractor to uninstall the flawed set, then stain, finish, & re-install the replacements. Why should I have to pay my installer TWICE for a mistake the manufacturer made! My request for compensation was denied and I was told the Supervisor asked that if they were flawed when they arrived, why did I not say something then? Well, it was not initially noticeable until they were mounted and the sun coming through the louvers that it was obvious they were crooked! They replaced them but gave me no compensation!
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