Review Time
I'm not sure why Steve's Blinds have not gotten a better rate, dealing with them from Canada.I have ordered a few things over the years and different products, types of blinds. I once ordered a dual accordion blackout blind. Not until the sunset was low, you could see a small 1/2" size blot that allowed light penetration.likely from the manufacture defect.Still No problem, I took some pics & sent them to them. They sent me an entire new blind which was mint.You could order major brands & as well they had their own. I am once again looking at their site to order again ! I ordered blinds 3-4 times since 2000.Know what you need; you can figure out by their good instructions. Measure atleast 3 times, when you follow their instruction's my orders were exact.
I recently had 2 different sets of blinds with broken pull cords. Both sets were repaired and worked perfectly.I had difficulty re-installing one set of blinds and after calling them, they immediately came out and installed the blinds.I recommend them highly if you are encountering problems with your blinds. They are extremely reliable, friendly, and have great customer service.Thanksrobert Bayer
I ordered 5 blinds for our master bedroom; as a retired Engineer I measured VERY carefully as per their instructions. The blinds came in 3/8" less than the measurement resulting in a substantial gap and light entering each side. I'm told "the factory makes adjustments to insure a fit". I can understand a small adjustment to reduce returns but 3/8"?? No reply so far from Customer Service on a solution.
I tried to cancel my order TWO HOURS after receiving an email that estimated ship date would be 5-10 days longer than estimated ship dates at check-out. That's bait and switch! Customer service woman Jazmin M told me it was "not possible because it was put into production". TWELVE DAYS to make ONE blinds? Also, their sales are BOGUS. The day after I ordered, they had 30% sale but the price was ONE CENT cheaper than previous day 26% sale because they INCREASED regular price so at the end of the day, they would still pocket the same amount regardless of what "sale" is.
Have you heard the term Bait and Switch? What would you call it when you order blinds costing $86.92 and then nearly two months later and you have received no blinds or updates, they tell you the manufacturer is behind on orders and not responding to Steve's Blinds inquires. However, Steve's Blinds is willing to go with a different manufacturer and will only cost an additional $164.42.
Black out blinds that have 2 inches of light coming in on all sides? I don’t think that’s a quality predict that does what it’s suppose to. Poorly made produced by a company that won’t stand behind it. 3 blinds for our kids room that are not useable
Every blind in my home came from Steve's. Two of my blinds quit working. So I made the mistake to order on line. When the blinds I currently have weren't available anymore I ordered a different type blind. When I received the blind it wasn't the color that it looked on line, plus they didn't fit the window properly. I left a message on the phone but no one called me back. So I called again and spoke with a customer service rep, I was informed that the company doesn't give refunds. I told the customer service rep that they should list that on their website. She said it was listed on the website. But it is not. I will be stuck with Two blinds I can't use. But I am currently building a new home and I won't be ordering from them again.
I am very disappointed in Steve's Blinds & Wallpaper's customer service! Last Feb. 2021 I wanted to order a pair of wooden shutters but I wanted them unfinished so I could have my contractor custom stain & finish them for me. The agent wanted to send me a sample before placing my order. After weeks, I did not receive them. I called 2 different times and was told they had been shipped yet I never got them. I finally went ahead and ordered them without seeing the sample as I wanted to complete my renovation.After weeks I finally received the shutters but the manufacturer reversed the measurements & were unusable. I was finally able to get them to compensate me for all the trouble and wanted time. Weeks & weeks passed and I called for the status. I was told the manufacturer had shipped them and gave me the date. Yet, no shutters! Finally I received the 2nd order. The frames were not the ones I ordered but they confirmed that they were the ones on the order. Obviously even though I gave the agent the frame choice I wanted (he even emailed me a photo to confirm that it was the frame I wanted,) he ordered the incorrect frame & I did not know until I received them so I was stuck with them.When I finally received the shutters, my contractor stained, finished, and installed them. Once installed, the louvers were obviously crooked! I called for the 3rd time & sent photos. When I eventually received the THIRD set, I asked to be compensated for my cost to pay my contractor to uninstall the flawed set, then stain, finish, & re-install the replacements. Why should I have to pay my installer TWICE for a mistake the manufacturer made! My request for compensation was denied and I was told the Supervisor asked that if they were flawed when they arrived, why did I not say something then? Well, it was not initially noticeable until they were mounted and the sun coming through the louvers that it was obvious they were crooked! They replaced them but gave me no compensation!
I have ordered blinds from Steve’s Blinds and wallpaper 3 different times and I must say that every experience was pleasant. They were upfront with the amount of time it would take to ship but I actually got them earlier. Their prices are easy on the wallet, which I like. The sales people especially Billy, were very friendly and helpful. I most definitely will buy from them in the future.
Placed an order on 5/27. Received order confirmation, which said due to COVID, blind would not ship until 7/9. Ok I can live with that. On 7/11, I call as it does not show blind has shipped. They customer service person, then calls the plant to find that the material is on backorder until 9/25. They claim they do not know unless the call plant that it is on backorder. (So I check other blind websites that offer this same material...right on their website, that material shows as backordered. ) While the offer to help me find a new material, I am so angry I say just cancel. I have already waited 6 weeks, oh and did I say they had my money for six weeks?Receive an email on 7/16 that order cancelled and receive a refund within 72 hours. 12 days, no refund. So I disputed the charge directly with credit card company. Do not order from these people. If, in fact, they do not know when you order if items on on backorder, then for sure you shouldn’t do business with them
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