I ordered all the blinds for my downstairs from Steve's Blinds. At the same time I ordered all my upstairs blinds from Bali. Bali's were at my house in 5 days. Steve's took over 2 weeks.EVERY one of the Steve's Blinds was short, especially on the left side, and one of the blinds didn't retract at all. I called them and they said to send pictures. I sent pictures, and they sent an autoreply saying I would hear from them within 24 hours - and usually in 2 hours. Well, 48 hours later I CALLED THEM because there was no response. Their reply? Oh, please send the measurements of the blinds. Why I had to do that I don't know because they had the measurements on the order! But I did that for them, received another auto reply about how they'll get back to me. 48 hours later I initiated another call.Then their idea was that the factory would send me some troubleshooting information. Well that NEVER came. So, I call them again, 48 hours later, and ask where that toubleshooting info was. No good answer. They'll contact the factory and get back to me. Ummmmmm.... Not so much. 48 hours later I call them back and ask what the factory said. "Oh the factory must have forgotten."Now, after two more of my calls to chase them down, they are asking me to "please send one of the blinds back to us so we can look at it." I told them I don't have a box, and that they ought to send me a shipping label. The customer rep said that she would do that. Today, 5 days later, I call them and ask where the box and label are. The customer rep says that the factory didn't have a box for my size - 28" wide. For crying out loud, THEY sent them to me in boxes they CUSTOM MAKE to fit the blinds!!! Make another one! But no, the poor phone rep says she will try to find me a box and send it.So here I am, over a month after ordering, and over 11 days after installing these blinds, with light leaking everywhere, waiting for some poor girl to find me a box and send me a shipping label, and I'm very unhappy with this company!Did I mention that my Bali blinds are BEAUTIFUL, every one of them long enough, evenly hung, and in full working order? And the price differential was definitely not worth the problems of dealing with Steve's Blinds!
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