We initiated a Performance Guarantee claim in May 2024 and were provided a confirmation in July that Sunpower would be issuing us a refund for $944.14 based on the performance guarantee and that we would be getting an email from Best Payment Solutions (company that handles these reimbursements). Have not received anything to this date-- have called Best Payment Solutions they point the finger back at Sunpower---complete run-around. Contacted Sunpower, keep kept getting the billing department they have no answers and no resolutions. I have a documented paper trail that they owe us, but yet can't get them to pay up. Called 10-14-2024 - waited on hold 74 minutes only to be told that they have a ticket open but no path for resolution...worst company I have ever done business with.
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Changing the way our world is powered by making solar and storage more accessible to everyone. SunPower is a solar company that provides reliable energy solutions for homeowners with the most comprehensive warranty in the solar industry. Known for its top-quality and high-efficiency solar panels, SunPower solutions have the ability to generate more power than conventional solar technologies.
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