Review Time
Disappointing experience. I was contacted and asked intrusive personal income questions, and then they insisted on speaking with my wife—even after I made it clear that I was handling the matter. I told them that if this was going to be a deal breaker, I was okay walking away. At that point, the representative abruptly ended the call. If this is how they treat potential customers, I can only imagine how things might go after making a purchase. Not the kind of company I want to do business with.
Has to be one of the worst companies in the world and a blue print on how to fail as a business. multiple phone calls ticket after ticket no response. They cannot possibly last much longer. I think maybe the federal gov should look into them
I am writing to warn people about SUNSTRONG SOLAR. I signed on originally with Sunpower and they went bankrupt. Then Sunstrong took over and frankly they aren't any better. I stopped paying my lease because they have been NOT ADDRESSING THE LEAKING ROOF FOR THE PAST TWO YEARS....I notified them of the "smell of water " when the panels were installed and they gave me some poop and bull story that didn't address anything. I FINALLY went into the attic during a rainstorm and the water was running down the joists. I HAVE spoken to them over and over and over and over again and all I get is that they are "working to get someone out here" Since I have stopped paying for NOTHING they shut off my panels and hit my credit rating which was excellent but now is down in the 600s. I am beside myself. NOBODY IS DOING ANYTHING TO HELP ME! There is a case with the attorney general in the state of CT but this is seemingly stalled. IGIVE UP IS EVERYBODY CROOKED? I WOULD NEVER EVER GET INVOLVED WITH ANY OF THIS AGAIN! WORST IDEA EVER!!!
As a customer, this company slowly declined removing features from their customer software application in order to get you to subscribe for their services when this was never in the agreement. Customer service cannot be reached when repairs are needed. Overall, this business is unreliable and untrustworthy.
System has not worked since last April. Leading up to bankruptcy and convinced you decided not to provide people service even after they got purchased by a complete Solaire nothing has changed. They need to be regulated if they sell long-term leases because they are not financially stable. Even the new company police Solaire their stock trades at about $1.97. They don’t deliver what they promise in the contract and they expect you to still pay. My utility bill was almost $5000 because the system was not working and I’m facing retirement. My brother is a 30 year marine that went fall for this country and those executives and his system is not working as well. Sunpower and complete solar. Are they absolutely worst people I’ve ever dealt with don’t believe anything good on this review because there’s nothing good about the companies.
We initiated a Performance Guarantee claim in May 2024 and were provided a confirmation in July that Sunpower would be issuing us a refund for $944.14 based on the performance guarantee and that we would be getting an email from Best Payment Solutions (company that handles these reimbursements). Have not received anything to this date-- have called Best Payment Solutions they point the finger back at Sunpower---complete run-around. Contacted Sunpower, keep kept getting the billing department they have no answers and no resolutions. I have a documented paper trail that they owe us, but yet can't get them to pay up. Called 10-14-2024 - waited on hold 74 minutes only to be told that they have a ticket open but no path for resolution...worst company I have ever done business with.
Sunpower is garbage. I don't mean common garbage but garbage of the highest degree. Image cooking the books ,lying to stock holders and customers then kicking the can down the road. None of them can likely even spell ethics customer service or provide a definition of either. 13 months with broken equipment and they still want money. I hate sugar coating the way this makes me feel !
I was tricked into installing solar panels with Sunpower with 3rd party Skysolar located in Burbank, CA. Ive had nothing but malfunctions and problems since day 1 (June 2024). I received another email this week from Skysolar warning me of a malfunction issue and they told me to call Sunpower directly to initiate a work order. This is Day 3 and no response from Sunpower who are in Chapter 11 and no longer have customer Service. Thinking about hiring an attorney to go after Skysolar who have a brilliant Salesman/con artist who knows exactly what to say to hook new clients.
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Changing the way our world is powered by making solar and storage more accessible to everyone. SunPower is a solar company that provides reliable energy solutions for homeowners with the most comprehensive warranty in the solar industry. Known for its top-quality and high-efficiency solar panels, SunPower solutions have the ability to generate more power than conventional solar technologies.
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