www.sunpower.com

Been without solar since 01/16/2023

My two inverters failed on 01/16/2023, I called and Sunpower opened Case # 03127889 on 01/23/2023. It’s been almost 7 months since and Sunpower has not giving me a date when it will be fixed, meanwhile my electricity bill is now over $4000.00 and counting.This is ridiculously a long time (7 months) to wait for a repair.I am a very unhappy customer.11/14/2024Update on the status of my solar systemsOn 09/09/2023 a technician showed up with 2 inverters and mounted the 2 units on the wall without hooking up all the wiring. After numerous called to Sunpower they sent another technician out on 10/20/2023 with an order to hook up the system to my Wifi system? The 2 inverters is not even power up so why the technician came with an order to hook up to the WiFi for monitoring?More calls to Sunpower, then on 11/14/2023 they send a technician to wire up the 2 inverters, the technician discovered that my system had 8 strings of wire from the solar panels (4 strings per inverter) Sunpower sent me the 2 replacement inverters with a 3 strings wire per inverter. So now I had 2 strings of wire without a connection, in another word my solar system will only produce 3/4 of its capacity. Only 1 inverter is working now, the other still has error on it and they will have to come back and to fix it. The technician told me that I have to contact Sunpower and request another inverter for the 2 strings of wire that still not connected. After almost a year since my SunPower solar systems was down and STILL DOWN, my electricity bill is over $6,000.00 and counting.

Date of experience: Jan 14, 2023