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We are a small business that ordered several snack items for our new store. There were a few items we ordered because the description on their site said "Refrigerate after opening", which would mean it would not have to be refrigerated until it was opened. When we got them they came with a note that said they are only good without refrigeration for 15 days, meaning we would have to refrigerate them in store, which we cannot do. We would not have ordered these items had we known.I have sent several emails and received no response. I have called the phone number on the site three times and only one time did someone answer and when I asked if it was Supermarket Italy she hung up. I was on live chat for over two hours. The person told me to return them but when I asked if the cost of shipping would be refunded as it was not our mistake but theirs because of incorrect description, I received no response. I also wanted an invoice which apparently is not possible because no one will even acknowledge that I asked for it. The live chat was never ended but they stopped responding.
SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is securely wrapped in bubble wrap and many times they are packed in smaller boxes within the larger box. It really is such a pleasure to receive their shipment.
I ordered over a dozen different kinds of candies because I wanted something truly high quality, and the order I received from Supermarket Italy was absolutely fantastic. It’s honestly the best candy I’ve ever had. Some of the sweets brought back childhood memories from my huge Italian family, and most of the candies I ordered were imported from Italy—they’re simply beyond words, so fresh and delicious. The entire shopping experience was extremely easy, the website was simple to use, and my transaction went smoothly from start to finish. Shipping was prompt, everything arrived well packed, and the quality was outstanding. I will definitely be buying all my candy from Supermarket Italy in the future!
Wow,The cheese, which was a gift for a sick person who'd requested this cheese but no particular brand, ..a cheese which is raw and unpasteurized which cost me $65 for 14 ounces including shipping.Okay that's fine not a terrible price since I assumed naturally it's supposed to be delivered cold and with packaging costs, however the cheese arrived to an address which is less than 1 hour from their store and somehow, despite a couple of melted ice packs the cheese was warm, hot even as it's been a hot day .It also arrived from an unknown to me shipper who delivered it about 9pm on a Sunday night leaving the box in the driveway by the garage.Despite I'd heard them and retrieved it immediately, it was warm and ready for the garbage with a note in it saying it " may arrive warm" which they say is fine as it's a hard cheese. Why wasn't that on their website, I screenshot their disclaimer which says nothing about their cheeses arriving warm after days in shipment.Who knows how it was stored before it arrived as it was packaged 9 months ago and expires in 3 months so i have no idea the condictions it was kept in if they would be so irresponsible to ship something in this way arriving warm just less than 60 minutes away. How does that even happen? Even the cheapest UPS or FedEx would be 1 day and the ice shouldn't have melted. I guess ice packs are expensive?I'm not going to give it to her as a gift because it's already an unpasteurized raw product and you could smell it through the box so I threw it out right away and then went to see if I misread something or just missed something on their website but no, I I realized they never bother to say online before you purchase that it may arrive to you (a whole hour away) warm, but they only mention it after you've bought and paid for it.It does get better though and funnier...there's a box inside the box that says "free gifts"Those free gifts are a box of some kind of grain that expires in 4 days, A bag of nuts that expires in 6 days, and cookies that expire in a little over a week. So I assume that's how they get rid of items that are expiring perhaps supposed to make up for me spending $65 for nothing but warm raw and unpasteurized cheese) nobody I know is going to be so crazy to eat, and some expiring food I'll throw out for the squirrels.I'm afraid to know if they accept returns because it would only give me visions of people who priorly had these food products and returned them because they arrived warm, and then were sent to me or to who they were sent to next lol. But again that's speculation they may not even accept returns or resell them after.Back to the drawing board to find the raw unpasteurized Parmesan cheese this woman asked me for and to get it to her cool and refrigerated and hopefully before o visit her later this week.None of this would have mattered had they bothered to be honest and say in their site that they don't ship overnight, and that that don't use enough ice packs or that even if you're literally less than 60 minutes from their store they cannot manage to even ask you if you want your items cool or cold when they get there even if you have to pay more. Then I could have made an educated decision if I wanted to take a chance on getting warm smelly boxes of cheese or shop elsewhere.Just my experience and opinions of what happened when I tried to but from them. $65 into the trash and I guess there will be some happy squirrels tomorrow.I did but her another cheese she wanted from another place and I'll update that info if they do a responsible job getting it here cold or at least cool.** okay., to bring home the point of just what kind of people they are, this actually even gets worse. They replied to my email asking for a photo of ten damaged items ....knowing full well that the cheese would look perfect as you cannot photograph the damage caused by leaving raw cheese in a hot car for several days arriving inedible. This gaslighting to me shows how far they will go in their deceit.
I love the great variety of items. I appreciate the many choices of colorful and differently shaped pastas.Everything was well packed and carefully delivered. The cheese I ordered was unique and tasty. And the balsamic vinegar looks so interesting, I am planning to keep it to give as a gift. Thank you very much.
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Find the highest quality italian gourmet products at the lowest prices in our online italian supermarket. Shop for the best, authentic Italian food online at SupermarketItaly.com!
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